Social Impact

Sustainable Development Goals

Our Company is driven to achieve sustainable development through practical tools guided byESG and SDG frameworks.

Environment

6

Clean Water & Sanitation
Maintaining hygienic sanitary conditions and ensuring access to clean drinking water are priorities at all our offices.

In addition to our efficient use of water, we have a borehole at our Head Office, reducing our reliance on the main water systems.

7

Affordable & Clean Energy
Usage of the latest energy-saving devices at the Head Office and all branches.

Conducting a bi-annual energy and electrical safety audit to identify opportunities for energy savings and enhance electrical safety at StarLife.

9

Industry, Innovation & Infrastructure
Digital Client Onboarding

Digital Premium Payments

Energy Saving at Head Office due to LED Adoption

11

Sustainable Cities & Communities
Implemented digital and paperless processes for onboarding clients.

Policy on working from home significantly reduces traffic and pollution.

Significant reduction in footprint at our branches and Customer Experience Centre due to the introduction of digital channels where Customer Care Ambassadors address client concerns online.

13

Climate Action
Planted over 1000 trees nationwide.

Various initiatives have led to a decrease in paper consumption, travel, and associated carbon emissions.

15

Life on Land
We have adopted sustainable waste management practices in the company.

We have moved towards a paperless environment and digitized processes across functions.

Social

1

No Poverty
As part of our business ethos, we provide clients with policies where premiums are as low as GHS50/month, to further their goals of financial independence.

2

Zero Hunger
We identify deprived groups who require support with nourishment.

We provided monetary aid and foodstuff to the Kressner Children’s Home in Amasaman.

In addition, we provided monetary aid and foodstuff to the Senior Correctional Centre in Accra.

3

Good Health & Well-Being
We have introduced the Environment, Health, and Safety (EHS) policy manual for our employees, providing them with comprehensive guidelines and practices to follow.

We offer regular health check-ups for employees and organize wellness sessions conducted by health experts.
Additionally, we promote a healthy lifestyle among employees through sports competitions, such as the ‘Insurance Games’.

We organize annual health screening for clients during Customer Experience Week.

We assisted African Health Supplies in procuring medical equipment for children.
We supported the Down Syndrome Foundation.

We supported children at the Hope Setters Autism Center.

We covered medical bills for some 30 nursing mothers who were unable to pay after delivery at Korle Bu Teaching Hospital, KATH, Tamale Teaching Hospital and Mother & Child, Kasoa.
We supported victims of the Akosombo Dam spillage.

We donated over 4,000 sanitary pads to teenage girls in public schools across the country.

We supported over 10 hospitals affiliated to member churches of GPCC across the country with medical supplies.

We supported the Senior Correctional Centre and the Ghana Prisons Service infirmaries across the country.

8

Decent Work & Economic Growth
We encourage employees to pursue higher education and offer incentives to support their educational goals.

9

Industry, Innovation & Infrastructure
We offer an innovative product range, including the UPP Scan Plan, designed to address the needs of specific segments of society.

Our operations leverage advanced technologies like Artificial Intelligence, Machine Learning, and Robotic Process Automation to enhance efficiency and deliver a comprehensive digital experience throughout the client lifecycle.
We actively advocate within the industry by participating in various initiatives and representing our interests at regulatory forums and working groups.

Additionally, we embrace early adoption of technological advancements, such as deploying chatbots for customer service, implementing user-friendly mobile applications for clients, and integrating advanced technologies into our processes.

Governance

5

Gender
The Executive Committee is made up of two women and one man.

16

Peace
We have established policies that promote fair practices and have set up mechanisms for addressing grievances from employees, clients, and stakeholders.

A whistle-blower mechanism is also in place to handle relevant issues, and an internal complaints committee has been created to prevent sexual harassment.

17

Partnerships for the Goals
Our life insurance and employment partnership with the religious group, the Ghana Pentecostal and Charismatic Council (GPCC) presents an opportunity to bridge the financial inclusion gap due to increased accessibility.