The unique aim of purchasing life insurance is to ensure your loved ones are provided for financially on your demise.
Review your policy periodically to ensure it meets your current needs, especially after major life events such as marriage, divorce, having children, job changes, receiving an inheritance, retirement, or starting a business.
Yes. The Child Lifeline plan covers children's schooling; the Family Protection Plan covers a spouse and children; and the Esteem HomeCall Plan covers parents, in-laws, and one extended family member.
Download a proposal form, complete it, scan, and email it to info@starlife.com.gh. You may also contact +233 (0) 548 081785 or +233 (0) 548 081786 for assistance.
Some policies require a medical examination. Visit a branch or call 0302739600 for details specific to your chosen policy.
This is a renewable term life policy that pays the sum assured when the insured event occurs. A 25% cash bonus on annual premiums is paid after every three years with no claims. The minimum monthly premium is GH¢20.00, and a waiver of premium option is available.
Coverage begins as soon as your first premium is received and the policy is subsequently approved.
You can cover up to four children.
Payment options include: branch visits (cash or cheque), account debit, source deductions, online payment at starlifecentral.com/payonline.aspx, and mobile money.
Depending on your policy type, you may increase coverage within the policy or purchase additional policies. Note that some already-activated policies do not allow increments.
Yes. Write to inform StarLife of the hold period desired. Reinstatement requires paying all outstanding premiums with interest.
Pay at any StarLife branch nationwide or use the secure online payment portal at starlifecentral.com/payonline.aspx.
Cancellation terminates the policy before its expiry date. Refunds depend on the timing and the policy type. Policies with cash value are treated as surrenders.
A lapse occurs from non-payment by the due date. A 31-day grace period applies; after that the policy may lapse, forfeiting benefits unless reinstated within 12 months by paying all outstanding premiums with interest.
A waiting period is the length of time after purchasing your policy that you must wait before you can use your full coverage.
No. These are risk products that do not have cash values and do not expire at the end of the term.
No. Risk policies cannot be surrendered for a cash value.
You should wait until the policy term ends to receive full benefits. If you need funds before then, consider a partial withdrawal or a loan (if allowed by your policy type).
No. Once the policy starts, neither the premium amount nor the term can be reduced.
Yes. Additions or deletions are possible at any time, provided the assureds are in good health and within the age limits: Principal/Spouse (max 64), Child (max 23 if in school, 17 if not), Parents/In-laws (max 74), Extended family member (max 74).
Policy documents are hand-delivered by sales executives upon policy number issuance. Soft copies are available upon request by email.
You may visit any branch nationwide or access statements via the policy management portal at starlifeassurance.com/web-portal-registration/.
No. This choice must be made by the policyholder before the policy starts.
It enables the policy to stay in force for the other assureds after the death of the Principal Assured, without requiring payment of any premium from them, until such time as the Principal Assured would have turned 65 years.
You recover some of the premiums paid, but many go toward processing and mortality charges, so the recovery amount is limited.
StarLife pays the stated death benefit regardless of the cash value accumulated. Any unpaid loans (plus interest) are subtracted from the death benefit paid to beneficiaries.
Yes. Walk into any StarLife office or email info@starlife.com.gh to request a change form. This can be done multiple times.
Provide evidence such as a Gazette or Affidavit and complete a change-of-name form. For spelling errors, a valid government-issued ID is sufficient.
No. Premiums paid cannot be assigned or transferred to another policy.
This benefit applies to permanent employees only. You must have 24 or more months of employment with your primary employer. A 365-day waiting period applies during which no benefit is payable.
Required documents include: a valid medical death certificate, an official death certificate, the policy document, and a police report (for accidental deaths occurring during the waiting period). A valid ID is also required (national ID, health insurance card, voter ID, passport, or driver's license).
StarLife sends periodic messages when deductions cease, informing relevant parties of payments made to StarLife. Information may also appear on the deceased's pay slip or bank statement.
Visit any StarLife branch with a valid national ID for same-day payment processing. Alternatively, request payment into your account by providing a savings withdrawal slip or a cheque leaf copy for verification.
